Effective and transparent feedback and grievance redress mechanisms implemented.

There is no established system or mechanism of feedback and grievance redress at the city and city entity levels.

Although CDGs and city entities has established complaint cell which need to be strengthened

The CDGs and city entities have been instructed to establish a mechanism for complaint monitoring and resolution, and for grievance redress related to municipal services.

Mechanism developed and approved for complaint monitoring and resolution, and grievance redress related to municipal services fully implemented by each CDG and its entities, in accordance with the provisions of PLGO 2001